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Last month (May 26),642  parent/carers & young people accessed our service which led to a total of 3,264 calls, emails/contact forms, meetings. 

Essex SEND IASS
Contact us
Contact us

Our Helpline is open from Monday, Tuesday and Thursday 10am and 2pm on 01245 204338

Our helpline team provide a wide range of information, advice, and support on all areas of SEND. You can come back to our helpline team as often as you need.  They will:

  • listen to you and help you to gather, understand, and interpret information and apply it to your own situation.
  • provide more in-depth information and resources to help you navigate processes, complete documents, understand policies and local practices, and understand your options and legal rights
  • signpost you to relevant support from other organisations, agencies, or local authority services
  • escalate your case to a SENDIASS Support Worker if required.

You can leave us a voicemail

We may not be able to pick up your call if we are are already on another call. Our helpline is in high demand and sometimes you may call us and we may not be able to pick up the call.  Our helpline team may be busy responding to calls to our helpline and are not yet available to pick up your call. 

 

You can leave a voicemail and a member of our team will get in contact with you.  Please leave a detailed message outlining the support or advice you need, alongside  your name, telephone number and email address.  A member of our team will get in contact with you either by email or telephone.  

 

SENDIASS are currently receiving a high volume of contacts for our service and for this reason our response time has been extended to 10 working days.  This may be extended subject to our capacity.  All our team are managing extremely heavy caseloads and we ask you to be patient during these busy periods.

If your call is urgent you may wish to contact:-

Contact Helpline

Contact support families, bring families together and help families take action for others. They offer a free helpline and a listening ear support service.

IPSEA

Ipsea provide free and independent legal advice and support to families of children and young people with SEND. We also provide training on the SEND legal framework, and we influence policy at both a local and national level.

SOS SEN

SOS!SEN is a national charity that aims to empower parents and carers of children and young people with SEND to successfully tackle the difficulties they face when trying to secure the right educational provision for their children.

Also in this section:

Parent/Carer & Young Person Self-Referral Form

For a self-referral to our service complete our contact form here

Tribunal Self-Referral form

For support or guidance with a SEND appeal complete our tribunal contact form here