Contact us
SENDIASS is a self-referral service for families and we require parents/carers or child/young person to contact us directly. To make a self-referral to our service complete a contact form below:-
If you are a Parent/Carer Contact Form
If you are a Young Person Contact Form
If you need help with a SEND appeal Tribunal Contact Form
If you are a practitioner or professional please read How to make a referral to our service
If you are contacting our service on behalf of parents or a young person aged 16 or over, you will need to gain the person's permission to speak with us and share their information.
Our Helpline is open Monday, Tuesday and Thursday 10am and 2pm - 01245 204338.
Our helpline is in high demand and sometimes you may call us and we may not be able to pick up the call. You can leave a voicemail and a member of our team will get in contact with you within 10 working days.
This may be extended subject to our capacity.
Our website provides advice and information on various topics, such as SEND Support, Raising Concerns, Education Health & Care Needs Assessments , EHC Plans or lodging Appeals (and more) – you may find the advice you need by navigating our website. We also provide training and workshops for parents/carers – our Training sessions may give you the help you need.
You can learn more about How we can help
If your request is urgent
We are sorry but due to extensive volumes of contacts to our service we are unable to respond earlier than our response time, which is currently 10 working days. This may be extended subject to our capacity.
The free national helpline for Contact gives information for families with disabled children. Their number is 0808 808 3555 or email helpline@contact.org.uk.
Ipsea offer an appointment based telephone helpline for parents, carers and family members of children with special educational needs and/or disabilities (SEND), and for young people with SEND who would like advice or support - IPSEA Advice Line.
Permissions
If you do not want your information to be recorded on our confidential SENDIASS database, or you do not want us to access the Essex Education database on your behalf, please let us know.
If you would like us to liaise on your behalf with third parties (eg school, local authority, education services, health & social care colleagues), we would need your written or verbal permission to do so.
Feedback
We send out our evaluations following input from our service. We use all our feedback to improve and develop our service. If you have contacted us and received support from our service please take a moment to complete this.